Nordea Boost

Help norwegians understand their future pension

Client

Nordea

Timeline

12 months

Services

CX design++

In short

Customer Experience design for a complex pension system

Customer Experience design for a complex pension system

Customer Experience design for a complex pension system

Challenge

Following a legislative change in the Norwegian pension regulations, customers were free to choose whichever pension provider they wanted on an individual basis instead of their employer choosing for them. Nordea needed to attract individual customers in a business model that changed from B2B to B2C.

Goal

Our goal was to create an informative and intuitive solution that helped people understand their pension savings and take actions to improve their future penion capital. As a result, the user should preferably choose Nordea as their provider as a result.

Result

Our team developed a user friendly web application that visualises the individuals pension savings, through the public pension system, employer pension and personal savings using API's, own data sources and calculations. The app had tens of thousands of users and resulted in both an influx of new customers, retention of potential client loss because of the regulations, and improved brand perception.

Project in mind?

Let’s make

Something great

Let's start at "hello" and then figure out who buys whom coffee!

Project in mind?

Let’s make

Something great

Let's start at "hello" and then figure out who buys whom coffee!

Project in mind?

Let’s make

Something great

Let's start at "hello" and then figure out who buys whom coffee!